Customer Service +44 (0) 1752 426300
Free shipping on All Orders. No Minimum Purchase
Free standard shipping on orders in the UK
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
BEAR HUG - The Porcelain Bear with Personalised Matchbox, bearing the message "Sometimes all you need is a Big Bear Hug" is a heartwarming and thoughtful gift designed to express affection and provide comfort. This unique keepsake includes a porcelain bear figurine and a matchbox with a touching message, making it a special and cherished gift for a loved one. The gift features a miniature porcelain bear figurine.
MINI MATCHBOX - The matchbox contains a heartfelt inscription that reads "Sometimes all you need is a Big Bear Hug" This message conveys the warmth, comfort, and reassurance that a bear hug provides, making it a perfect gift for someone in need of love and support. It is presented in a beige coloured matchbox and can be personalised with a name and or date to make it completely unique.
CUTE GIFT - The box measures : 4.5 x 3.4 x 2cm - be sure of size before ordering - these boxes are MINI.
UK SUPPLIER - All products are designed and made with love at our workshop in Devon, UK
SHARE WITH US - Tag us at @luckandluckshop with your creation. We love to see our products in use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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